G E N E R A L:
You have 14 days upon purchase date or date of package delivery date to exchange your item or obtain store credit for future purchase. Item(s) warranted for store credit/exchange must be unworn, withoriginal tag(s) attached, and in original condition with originalreceipt present/included upon return.
ALL SALE ITEMS, PROMOTIONAL SALE ITEMS, MARKDOWNS, SWIMWEAR, BODYSUITS, AND UNDERGARMENTS ARE FINAL SALE. NO EXCEPTIONS.
IF AN ITEM GOES ON SALE AFTER YOU PURCHASED IT FOR FULL PRICE, WE WILL NOT PRICE ADJUST.
The Geisha House is not responsible for lost/stolen packages when attempted to ship returns back to us, nor can we return any shipping costs. The Geisha House associates have the right to reject any returns upon their discretion.
EXAMPLES OF PAST REJECTED RETURNS/EXCHANGES:
1. Hemming a style
2. Smoke odor (cigarette etc)
3. Worn items
4. Washed items smelling of laundry detergent
5. Makeup + sunless tanner
*When you make a return online- if you choose store credit you will receive an credit to our online store, if you would like credit for our physical location, please specify and we will mail you the correct gift card.